Terms of Business


(1)Personalised items are non-returnable unless faulty.

(2)Postage is 1st Class Recorded unless otherwise requested by the customer.

(3) Swanny & Boo does not accept liability for any items lost in transit unless notified within 14 days of the expected date of delivery. Please allow 3-4 working days for 1st Class and 7-8 working days for 2nd Class from the date of dispatch.

(4) Item turnaround is currently 2 weeks. If you need an item sooner, please contact hello@swannyandboo.co.uk

(5) It is the customers responsibility to check all spelling and punctuation. All items will be stamped as received in the order, including 'case' ie. uppercase letters and lowercase letters. In the event an order has a spelling mistake made by the customer, Swanny & Boo will not accept any liability. A replacement can be made at a discounted cost of 50% of the original price plus any postage costs.